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Returns & Exchanges
Returns

We are convinced in the quality of our soft soled baby shoes, therefore we offer 15 days Money Back Guaranty. If for any reason you did not like our product, follow the steps below and acquire you refund.

 1.Contact us via email and we will send you the return address and the authorization code. We don’t issue refunds or exchanges unless you have acquired authorization code in advance.

2. All items must be in their original package, unworn, with all original tags and labels intact. No returns or exchange will be approved if the shoes or the packaging are damaged or otherwise distressed.

3. Send your return to the address we provided to you in the email with your authorization code number.

4. Make sure you send the return no later than 15 days from the day you received it.

5. When you ship the package back to us, make sure to get a tracking number. Pletuko Baby Shoes is not responsible for lost or stolen packages.

6. We will process your return within 5 business days from receiving it . Depending on the type of payment you used, it could take more than one billing cycle for the refund to appear in your billing statement.

7. We do not refund shipping and handling charges.

8. All postal fees associated with the return are your responsibility.

9. If the item is purchased on Clearance, it is considered final sale, and is therefore not refundable.

Exchanges

1. Contact us via email and we will send you the return address and the authorization code associated with the exchange. We will not complete the exchange unless the authorization code is provided with your package.

2. All items to be exchanges must be returned in their original package, unworn, with all the tags and labels attached. The exchange will not be approved if the shoes or the packaging is damaged or otherwise distressed.

3. Send your item to be exchanged to the address we provided to you in the email with your authorization code number.

4. Make sure you send the package to be exchanged no later than 15 days from the day you received it.

5. When you ship the package back to us, make sure to get a tracking number. Pletuko Baby Shoes is not responsible for lost or stolen packages.

6. Provide the following information with your exchange package:
a. first and last name
b. phone number
c. authorization number and date purchased
d. item and size for the exchange

7.We will process your exchange within 5 business days from receiving it . It can take up to two weeks to receive the new item

8. All postal fees associated with the exchange are your responsibility

9. We will ship the exchange package for free when you exchange the first time. If you are exchanging for second time, please include a check or money order with the related shipping charge as per our shipping rates. We will not ship the exchange order, if the shipping charge has not been included.

10. If the item you exchange is cheaper than the one you would like to exchange for, please include check/money order with the difference. We will not ship the exchange order if the payment difference has not been covered.

11. We do not offer free shipping on exchange of international orders. Please, include shipping charge as per your original shipping cost. See international shipping rates .
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